Table of Contents
1. Acceptance of Agreement
2. Eligibility
3. Business Use Acknowledgment
4. Permitted License
5. Services Description
6. Account Registration and Security
7. Intellectual Property Ownership
8. Personal Information and Data Protection
9. Payment and Payout Services
10. AI Feature Disclosure
11. Service Performance and Availability
12. Automatic Upgrades
13. Third-Party Integrations
14. Restrictions on Use
15. Limitation of Liability
16. Indemnification
17. Termination
18. Confidentiality
19. Data Ownership and Portability
20. Governing Law and Dispute Resolution
21. Export Control and Sanctions Compliance
22. Operational Compliance Responsibility
23. Notice of Important Terms
24. Acceptance Mechanism
25. Assignment
26. Miscellaneous
This User Agreement ("Agreement") is entered into between you ("User" or "You") and Hefei Meizhi Intelligent Technology Co., Ltd. ("Company," "We," "Us," or "Our"), governing your access to and use of the MAYCHI VendOS service and related applications (collectively, the "Service").
MAYCHI VendOS is an AI-powered intelligent vending machine backend management platform designed for vending machine operators and business entities to manage device activation, operations and replenishment, inventory and order management, customer support, device monitoring and configuration, as well as account management and payout services.
1. Acceptance of Agreement
By registering an account, logging in, or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Agreement and our Privacy Policy (incorporated herein by reference). If you do not agree to all terms of this Agreement, you must not register an account or use the Service.
We may update this Agreement from time to time. Updated terms will be presented to you via a pop-up window within the App and will require your click-to-accept confirmation. Your continued use of the Service after such confirmation constitutes acceptance of the updated terms. If you do not agree to the updated terms, you must cease using the Service.
2. Eligibility
You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use the Service. By using the Service, you represent and warrant that:
(a) You are at least 18 years of age;
(b) You have not been previously suspended or removed from the Service;
(c) Your registration and use of the Service comply with all applicable laws and regulations.
3. Business Use Acknowledgment
You acknowledge that MAYCHI VendOS is a business-to-business (B2B) operations management tool designed solely for use by vending machine operators and business entities in the course of their internal business operations. This Agreement is not intended for, and does not apply to, consumers in a personal capacity.
To the maximum extent permitted by applicable law, consumer protection statutes, implied warranties of merchantability or fitness for a particular purpose, and consumer cooling-off or right-of-return provisions shall not apply to your use of the Service. If any court of competent jurisdiction determines that any consumer protection law applies, such provisions shall be interpreted in a manner consistent with the commercial nature of this Agreement.
4. Permitted License
Subject to your compliance with this Agreement, we grant you a non-exclusive, non-transferable, limited license to access and use the Service solely for your internal business purposes of operating vending machines, terminable in accordance with Section 17 (Termination).
This license does not include the right to: (a) provide hosting or management services to third parties using the Service; (b) use the Service outputs for competitive products; or (c) use the Service beyond the authorized number of user seats or devices associated with your subscription plan.
5. Services Description
The Service provides the following features and functions:
(a) Device Activation: Enabling and configuring vending machines for operation within the platform;
(b) Operations and Replenishment: Managing daily operations, restocking schedules, and maintenance workflows;
(c) Inventory Management: Tracking stock levels, product placement, and replenishment alerts;
(d) Order Management: Processing, tracking, and managing customer orders and transaction records;
(e) Customer Support and Complaints: Handling customer inquiries, feedback, and complaint resolution;
(f) Device Monitoring and Configuration: Real-time monitoring of device status, remote configuration, and diagnostic tools;
(g) Account Management and Payout: User account administration, financial reporting, and payout processing (see Section 9).
5.1 Hardware Compatibility
Device monitoring and configuration features are designed for MAYCHI-compatible vending machines and supported hardware. Compatibility with non-MAYCHI hardware is not guaranteed. We are not responsible for malfunctions arising from unsupported or incompatible hardware.
5.2 Data Accuracy
While we strive to provide accurate inventory, sales, and operational data, we do not guarantee the real-time accuracy or completeness of such data. Data may be subject to delays, synchronization errors, or third-party input inaccuracies. You should verify critical operational data independently before making business decisions.
6. Account Registration and Security
You must provide accurate, current, and complete information during registration and keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
You must notify us immediately at service@maychi.ai of any unauthorized use of your account. We shall not be liable for any loss or damage arising from your failure to maintain the security of your account.
7. Intellectual Property Ownership
The Service and all of its contents, features, and functionality — including but not limited to software, text, graphics, logos, icons, images, audio clips, data compilations, and the design, selection, and arrangement thereof — are owned by the Company, its licensors, or other providers of such material and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
Your User Content (data you input) remains your property. By submitting User Content, you grant us a limited, non-exclusive license to process, store, and display such content solely for the purpose of providing the Service.
8. Personal Information and Data Protection
8.1 Collection and Use of Personal Information
When you use the Service, we may collect personal information as described in this Section 8 and our Privacy Policy. Our Privacy Policy, incorporated herein by reference, provides detailed information about the categories of personal information we collect, the purposes for which we use them, and your rights regarding your personal information. This Section 8 summarizes key data processing activities and supplements the Privacy Policy. In the event of any conflict between this Section 8 and the Privacy Policy regarding the scope of your consent, this Agreement shall prevail.
8.2 Sensitive Personal Information
Certain personal information we collect in connection with the Service is classified as "sensitive personal information" under applicable privacy laws, including:
(a) Social Security Number (SSN): We may collect your SSN solely for the purpose of identity verification and tax reporting compliance as required by applicable law. Your SSN will be used only for these specified purposes and will not be used for any unrelated purpose without your affirmative consent.
(b) Payment Information: When you use payment or payout features, payment card data (including card numbers and security codes) is processed by our authorized payment processor in accordance with PCI-DSS standards. MAYCHI does not store complete payment card numbers on its systems. Payment processing is governed by the payment processor's applicable terms and privacy policy.
(c) Your Rights: You have the right to limit the use of your sensitive personal information to the purposes described above. To exercise this right, you may: (i) use the "Limit the Use of My Sensitive Personal Information" link on our website; or (ii) contact us as described in the Privacy Policy. We will not discriminate against you for exercising this right.
8.3 Sale and Sharing of Personal Information
We do not sell, rent, or trade your personal information to third parties for monetary or other valuable consideration. We do not share your personal information for cross-context behavioral advertising purposes. Should our practices change in the future, we will notify you and provide an opportunity to opt out before any such sale or sharing begins. You may exercise your opt-out rights at any time through the "Do Not Sell or Share My Personal Information" link on our website, or by contacting us as described in the Privacy Policy.
8.4 Privacy Policy Incorporation
Our Privacy Policy, available at [Please fill in URL], forms an integral part of this Agreement. The Privacy Policy provides comprehensive details about our data practices, including the categories of personal information collected, the purposes of processing, third-party recipients, data security measures, and your full rights under applicable privacy laws. You acknowledge that you have read and understood the Privacy Policy as a condition of using the Service.
We may update the Privacy Policy from time to time in accordance with the notice provisions set forth therein; however, any material change that expands the scope of data collection or introduces new categories of sensitive personal information will require your consent as described in the Privacy Policy.
8.5 Data Retention and Deletion
We retain your Personal Information and Business Data only for as long as reasonably necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the nature and sensitivity of the data, the purpose of collection, and applicable legal requirements.
Upon termination or expiration of this Agreement: (i) You may request export of your Business Data in a machine-readable format within thirty (30) days of termination; (ii) We will delete or anonymize your Personal Information within ninety (90) days of termination, except where retention is required by applicable law (e.g., tax record retention requirements); (iii) Any data retained for legal compliance will be protected and used only for the required purpose, and will be deleted upon expiration of the applicable retention period.
9. Payment and Payout Services
(a) Third-Party Payment Processor: Payout and withdrawal services are provided through a third-party payment processor (including but not limited to PAX payment terminals). We do not act as a bank, financial institution, or money transmitter. All payout processing is subject to the terms, conditions, and policies of the applicable payment processor.
(b) Identity Verification: To comply with U.S. federal and state regulations, including but not limited to the Bank Secrecy Act (BSA), USA PATRIOT Act, and applicable state money transmission laws, we may collect and verify Social Security Numbers (SSN), government-issued identification, and banking information before processing payout requests.
(c) No Guarantee of Payout Timing: While we strive to process payouts promptly, we do not guarantee specific processing times, as payout processing depends on third-party financial institutions and regulatory verification requirements.
(d) PCI DSS Compliance: Payment card data is handled in accordance with Payment Card Industry Data Security Standards (PCI DSS) by our payment partners. We are not responsible for the security practices of third-party payment processors.
(e) Payout Account Accuracy: You are solely responsible for ensuring the accuracy of your bank account and payout information. We shall not be liable for misdirected funds resulting from incorrect information you provide.
10. AI Feature Disclosure
(a) AI-Assisted Functionality: Certain features of MAYCHI VendOS utilize artificial intelligence, machine learning, and/or automated algorithms to provide operational analytics, inventory recommendations, device diagnostics, and other insights ("AI Features").
(b) Advisory Nature: AI Features are provided for informational and advisory purposes only. They do not constitute professional business advice, and you should not rely solely on AI-generated outputs for critical business decisions.
(c) No Guarantee of Accuracy: We do not guarantee the accuracy, completeness, or reliability of AI-generated outputs. AI models may produce inaccurate, incomplete, or biased results.
(d) Human Oversight: You are responsible for exercising independent judgment and maintaining human oversight over any actions taken based on AI-generated outputs.
(e) Automated Decision-Making: Where AI Features involve automated decision-making that produces legal or similarly significant effects concerning your business operations, you may request human review of such decisions by contacting us at service@maychi.ai.
11. Service Performance and Availability
We use commercially reasonable efforts to make the Service available 24/7, but we do not guarantee uninterrupted or error-free access. Scheduled maintenance windows will be communicated in advance where practicable.
We shall not be liable for downtime resulting from: (i) scheduled maintenance; (ii) force majeure events; (iii) third-party service failures beyond our control; or (iv) issues caused by your equipment or internet connectivity. For the avoidance of doubt, this Agreement does not create a Service Level Agreement (SLA) unless a separate SLA addendum is executed by both parties.
We maintain daily data backup procedures and a disaster recovery plan for the Service. However, we encourage you to maintain independent backups of critical business data.
12. Automatic Upgrades
(a) We may periodically release updates, patches, or upgrades to the Service, which may be applied automatically or require your action.
(b) Scheduling: We will use commercially reasonable efforts to schedule automatic upgrades outside of peak business hours and to provide advance notice of material upgrades where practicable.
(c) Your Choice: For material upgrades that substantially change functionality, you may choose to defer the upgrade for a reasonable period specified by us. However, continued use of a prior version after the deferral period may result in compatibility issues or service limitations, and we reserve the right to discontinue support for outdated versions.
(d) No Data Loss Warranty: While we take reasonable precautions, we cannot guarantee that upgrades will not affect your configurations or data. You are encouraged to maintain independent backups of critical business data.
13. Third-Party Integrations
(a) The Service may integrate with, connect to, or rely on third-party hardware, software, APIs, and services not owned or controlled by us, including but not limited to PAX payment terminals, cloud infrastructure providers, and analytics tools ("Third-Party Integrations").
(b) Disclaimer: We do not warrant the availability, functionality, security, or performance of any Third-Party Integration. Your use of any Third-Party Integration is subject to the third party's own terms and privacy policy.
(c) Limitation of Liability: We shall not be liable for any losses arising from the failure, malfunction, data breach, or discontinuation of any Third-Party Integration.
(d) Changes: Third-Party Integrations may be modified, suspended, or discontinued by their respective providers without prior notice to us, and we may modify or discontinue any integration as a result. We will use commercially reasonable efforts to provide substitute functionality where practicable.
14. Restrictions on Use
You agree not to, and not to allow any third party to:
(a) Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code of the Service;
(b) Use the Service for any unlawful purpose or in violation of any applicable laws or regulations;
(c) Interfere with or disrupt the integrity or performance of the Service;
(d) Attempt to gain unauthorized access to any portion of the Service or any related systems or networks;
(e) Use any automated means to access the Service for any purpose without our express written permission;
(f) Remove, alter, or obscure any proprietary notices on the Service;
(g) Export, re-export, or transfer the Service in violation of applicable export control or sanctions laws.
15. Limitation of Liability
IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
15.1 Liability Cap — Paid Users
For paid users, the total aggregate liability of either party under this Agreement shall not exceed the greater of: (a) the amount you paid to us in the twelve (12) months preceding the event giving rise to the claim; or (b) fifty thousand U.S. dollars (USD 50,000).
15.2 Liability Cap — Free Users
For users who use the Service without payment of any fees, the total aggregate liability of the Company shall not exceed one hundred U.S. dollars (USD 100.00) or the maximum amount permitted by applicable law, whichever is greater.
15.3 Exceptions
The limitations set forth in this Section 15 shall not apply to: (a) willful misconduct or gross negligence; (b) breaches of confidentiality obligations; (c) personal information data breaches caused by the Company's failure to implement reasonable security measures; or (d) either party's indemnification obligations under Section 16.
16. Indemnification
16.1 Your Indemnification of the Company
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of this Agreement; (b) your violation of any applicable law or regulation; or (c) your provision of materials or data that infringe the intellectual property or other rights of any third party.
16.2 Company Indemnification of You
The Company agrees to indemnify, defend, and hold harmless you from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) the Company's provision of the Service infringing the intellectual property rights of any third party; or (b) the Company's gross negligence or willful misconduct.
16.3 Indemnification Procedures
The indemnified party shall: (a) promptly notify the indemnifying party in writing of any claim; (b) grant the indemnifying party control of the defense and settlement of the claim (provided that the indemnifying party may not agree to any settlement that admits liability on behalf of the indemnified party without the indemnified party's prior written consent); and (c) provide reasonable cooperation at the indemnifying party's expense.
17. Termination
17.1 Termination by the Company
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including without limitation if you breach the terms of this Agreement.
17.2 Termination by You
You may terminate this Agreement at any time by providing thirty (30) days' prior written notice to us at service@maychi.ai and ceasing all use of the Service.
17.3 Effect of Termination
Upon termination: (a) your license to use the Service will immediately cease; (b) you may request export of your Business Data within thirty (30) days; (c) we will delete or anonymize your Personal Information within ninety (90) days, except where retention is required by applicable law; (d) Sections 7, 8, 15, 16, 18, 19, and 20 shall survive termination.
17.4 Termination Assistance
Upon your reasonable request, we will provide assistance for a period of up to sixty (60) days following termination to help you migrate your data to an alternative system. Such assistance may be subject to reasonable fees.
18. Confidentiality
"Confidential Information" means any information disclosed by either party to the other party, either directly or indirectly, in writing, orally, or by inspection, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.
Each party agrees: (a) to hold Confidential Information in strict confidence; (b) not to disclose Confidential Information to any third parties without the disclosing party's prior written consent; (c) to use Confidential Information solely for the purpose of exercising rights or fulfilling obligations under this Agreement; and (d) to limit access to Confidential Information to those employees or agents who need to know.
Confidential Information does not include information that: (i) is or becomes publicly available without breach of this Agreement; (ii) was rightfully known to the receiving party before disclosure; (iii) is independently developed by the receiving party without use of Confidential Information; or (iv) is rightfully received from a third party without restriction.
19. Data Ownership and Portability
(a) Business Data Ownership: You retain ownership of all business data you generate through the Service, including inventory records, order data, and transaction records ("Business Data"). We process Business Data solely to provide the Service to you and as otherwise described in the Privacy Policy.
(b) Personal Information vs. Business Data: For the purposes of this Agreement, "Personal Information" means information that identifies or can be linked to a specific individual, while "Business Data" means operational and transactional data generated through your use of the Service. Certain Business Data may also constitute Personal Information if it can be linked to an identified individual; such data is subject to both Section 8 and the Privacy Policy.
(c) Data Portability: Upon your request, we will provide you with a copy of your Business Data and Personal Information in a commonly used, machine-readable format, within the timeframes required by applicable law.
20. Governing Law and Dispute Resolution
20.1 Governing Law
(a) U.S. Users: If you are a resident of the United States of America or your principal place of business is located in the United States ("U.S. User"), this Agreement shall be governed by the laws of the State of Delaware, U.S.A., without regard to its conflict of laws principles.
(b) Non-U.S. Users: If you are a Non-U.S. User, this Agreement shall be governed by the laws of the People's Republic of China, without regard to its conflict of laws principles.
20.2 Dispute Resolution
(a) U.S. Users: Any dispute arising out of or relating to this Agreement shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules in New York, New York, U.S.A. The arbitrator's award shall be final and binding on both parties and may be enforced by any court of competent jurisdiction. This arbitration provision shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16.
(b) Non-U.S. Users: Any dispute arising out of or relating to this Agreement shall first be resolved through good-faith negotiation for a period of thirty (30) days. If negotiation fails, either party may bring an action before the people's court with jurisdiction at the domicile of Hefei Meizhi Intelligent Technology Co., Ltd.
20.3 Class Action Waiver
(a) U.S. Users: You agree to resolve disputes with us only on an individual basis, and not as a plaintiff or class member in any purported class action, representative action, or other consolidated proceeding. You expressly waive the right to commence or participate in a class action under this Agreement. The arbitrator may not consolidate the claims of more than one person and may not preside over any representative, class, or consolidated arbitration.
(b) Non-U.S. Users: This subsection does not apply.
20.4 Arbitration Costs (U.S. Users)
Arbitration costs shall be borne by the losing party, provided that the arbitrator has discretion to allocate costs in the award in accordance with AAA Rules. If you, as an individual user, initiate arbitration and the arbitral award exceeds any settlement offer made by the Company, the Company shall bear your reasonable arbitration costs (including arbitrator fees and administrative fees).
20.5 Injunctive Relief
Nothing in this Agreement shall limit either party's right to seek temporary injunctive or other equitable relief from a court of competent jurisdiction prior to the submission of a dispute to arbitration or litigation to prevent irreparable harm.
20.6 Jury Trial Waiver
To the fullest extent permitted by applicable law, each party hereby irrevocably waives any right to a trial by jury in connection with any legal proceeding arising out of or relating to this Agreement.
21. Export Control and Sanctions Compliance
(a) The Service and related technologies are subject to applicable export control laws, including without limitation the U.S. Export Administration Regulations (EAR). You represent and warrant that: you are not located in a country or territory subject to U.S. sanctions; you are not a person prohibited from transacting under U.S. law; and you will not use the Service for any restricted end-use.
(b) Unless permitted by applicable law, you shall not export, re-export, or transfer the Service or any part thereof, directly or indirectly, to any country or region subject to U.S. embargo or sanctions, nor make it available to restricted persons.
(c) Anti-Corruption: You represent and warrant that you will not use the Service in connection with any activity that violates the U.S. Foreign Corrupt Practices Act (FCPA) or any other applicable anti-bribery or anti-corruption laws.
22. Operational Compliance Responsibility
You understand and agree that you are solely responsible for the operational compliance of any vending equipment managed through the Service, including without limitation: obtaining required business licenses, health permits, seller's permits, and tax registrations; complying with applicable food safety regulations, age verification requirements, and accessibility standards.
MAYCHI provides device management software tools only and assumes no responsibility for the compliance of your vending machine operations. You should consult your own legal counsel to ensure your operations comply with all applicable federal, state, and local laws and regulations.
23. Notice of Important Terms
Before using the Service, please pay special attention to the following important provisions:
(a) Section 8 (Personal Information and Data Protection): How we collect and use your personal information, including sensitive personal information such as SSN;
(b) Section 9 (Payment and Payout Services): Third-party payment processing and identity verification requirements;
(c) Section 15 (Limitation of Liability): Caps on liability for certain losses;
(d) Section 20 (Governing Law and Dispute Resolution): Arbitration provisions, class action waiver, and jury trial waiver applicable to U.S. Users;
(e) Section 17 (Termination): Conditions under which we may terminate or suspend your account.
Provisions of this Agreement that require you to waive rights or limit your rights have been highlighted through bold text or other conspicuous means.
24. Acceptance Mechanism
24.1 Click-to-Accept
You acknowledge that, upon registering an account, first logging in, or using the Service, you have expressly agreed to all terms of this Agreement by checking the "I have read and agree to the User Agreement" checkbox and clicking the "Agree" or "Register" button. This Agreement becomes legally binding on you upon completion of the foregoing actions.
24.2 Notice of Agreement Updates
If this Agreement is updated, we will present the updated Agreement text to you via a pop-up window within the App and require you to click "Agree" again to confirm your acceptance of the updated terms. If you do not agree to the updated terms, you have the right to cease using the Service. Upon your confirmation of acceptance of the updated terms, the updated Agreement becomes legally binding on you.
24.3 Agreement Archive
You agree that we may retain electronic records of your acceptance of this Agreement, including the time of acceptance, IP address, and device information. Such records may serve as evidence of your acceptance of this Agreement.
25. Assignment
You may not assign or transfer this Agreement, or any of your rights or obligations hereunder, without our prior written consent. We may assign this Agreement to any affiliate or successor entity without your consent. Any attempted assignment in violation of this Section shall be void.
26. Miscellaneous
26.1 Severability
If any provision of this Agreement is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable, while preserving the parties' intent.
26.2 Amendment
We reserve the right to amend this Agreement at any time. For material adverse changes, we will provide at least thirty (30) days' advance notice. You may terminate this Agreement if you do not accept the amended terms within the notice period. Your continued use after the effective date of the amendments constitutes acceptance.
26.3 Notices
All notices under this Agreement shall be in writing and delivered by email to: service@maychi.ai (to the Company) or to the email address associated with your account (to you). Notices shall be deemed received upon dispatch.
26.4 Cumulative Rights
The rights and remedies provided in this Agreement are cumulative and not exclusive of any rights or remedies provided by law.
26.5 Entire Agreement
This Agreement, together with the Privacy Policy incorporated herein, constitutes the entire agreement between you and the Company regarding the use of the Service and supersedes all prior or contemporaneous understandings, agreements, representations, and warranties.
26.6 Waiver
The failure of either party to enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement must be in writing and signed by the waiving party.
26.7 Relationship
This Agreement does not create any partnership, joint venture, employment, or agency relationship between you and the Company.
26.8 Public Reference
You agree that we may identify you as a customer of the Service and use your trade name and logo in our marketing materials and website, subject to your brand guidelines. You may opt out of this provision by notifying us in writing.
CONTACT INFORMATION
For any questions about this Agreement, please contact us:
Email: service@maychi.ai
Phone: [Please fill in]
Website: [maichi.ai]
This AI-generated draft is based on the information available and should be reviewed by a qualified lawyer before use. It is not legal advice.
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